General Return Policy

At Shivek Genesis Private Limited (“we”, “us”, “our”), we strive to ensure customer satisfaction with every purchase. Please read our return policy carefully to understand the terms and conditions that govern returns, replacements, and refunds for products purchased from our website, www.sgmovil.com.

Eligibility for Return

Products are eligible for return within the applicable return window as mentioned on the product detail page, provided that the product received is:
a) Damaged or defective, b) Has missing parts or accessories, or
c) Is different from the description mentioned on the product detail page.

Non-Returnable Products

Certain products are not eligible for return or replacement. These include:
a) Branded mobile phones, chargers, headphones, and similar electronic accessories, b) Products marked as ‘Non-Returnable’ or ‘Non-Replaceable’ on the product detail page, c) Products that have been installed, used, or tampered with, d) Products that have missing serial numbers or IMEI numbers, e) Products for which the applicable return/refund window has expired, f) Products that fall under the category of software, video games (CD/DVD), printer cartridges, or other consumable items, g) gifts and promotional items.

Conditions for Return

To be eligible for a return, the product must meet the following conditions:
a) The product must not be damaged while in the customer’s possession,
b) The product must be returned in its original condition, including the brand/manufacturer box, MRP tag, user manual, warranty card, and all in-the-box accessories, c) The product must not differ from what was originally shipped.

Replacement Policy

For scenarios where the product is damaged, has missing parts/accessories, or is different from the description, the following procedures will apply:
a) For damaged or missing parts/accessories: Our team will contact the customer to confirm details before issuing a replacement. b) For products different from the description: We will arrange for a pick-up from the customer’s registered location and proceed with the replacement as requested.
c) For defective products: A resolution will be provided based on the brand technician’s report. For mobiles, tablets, cameras, accessories, kitchens, and wellness products, the resolution will be based on the brand technician’s report. For desktops and laptops, we will guide the customer and connect them to the brand for online troubleshooting, and the resolution will be provided based on the brand technician’s report.

Refund Policy

Refunds will be processed within 7 working days once the product is received and verified by us. The applicable refund window may vary depending on the mode of payment used at the time of purchase.

Important Information

a) Personal care products will not be eligible for return/replacement due to hygiene reasons. b) Customers must remove all personal information from digital products before processing the return or replacement. We shall not be liable for any loss, misuse, or usage of such information.
c) Returns will not be processed in cases of buyer’s remorse, including changes of mind or incorrect product/model/color ordered.
– For large appliances and products eligible for home service, the primary packaging must be opened only by our delivery associate or an authorized installation partner.
– In cases where the product is not eligible for replacement/refund, we will provide repair services as per the brand’s warranty terms.

Contact Information

For any queries or assistance regarding our return policy, please get in touch with us at info@www.sgmovil.com.

Changes to This Return Policy

We reserve the right to amend this return policy without prior notice. Any changes will be posted on this page, and we encourage you to review our return policy periodically to stay informed.